“Simplify” refers to the company providing eSIM services under this brand.
“We,” “us,” or “our” refers to Simplify, the service provider.
“You” or “your” refers to the customer or user of our services.
“Services” refers to our website, eSIM products, and related offerings.
To use our Services, you must:
Be at least 18 years old or the legal age of majority in your country.
Have the legal capacity to enter into binding agreements.
Simplify offers digital eSIM services that enable access to mobile data in supported countries. Availability, quality, and coverage depend on network operators in each location and may vary.
All purchases must be made through our website using the DPO payment gateway.
By placing an order, you authorize us (and our payment partners) to charge your chosen payment method.
Prices are displayed in US dollar($) and may include applicable taxes.
Once an order is confirmed, it cannot be canceled or refunded, except as required by law.
After purchase, you will receive an eSIM QR code or activation details.
You are responsible for ensuring that your device is eSIM compatible.
Data packages are valid only for the specified duration and country/region.
We are not liable for issues caused by your device settings, incompatibility, or misuse.
Due to the digital nature of our products, refunds are not generally provided once the eSIM QR code has been delivered.
Refunds may be considered only if:
The eSIM cannot be installed due to a technical fault on our side.
The package is not activated and a valid request is made within 2 days.
Network coverage, speed, or quality issues outside our control are not refundable.
You agree not to:
Misuse our Services for unlawful purposes.
Resell, share, or transfer your eSIM to third parties without our permission.
Engage in fraudulent, abusive, or harmful activities.
Simplify provides Services “as is” without guarantees of uninterrupted or error-free performance.
We are not responsible for:
Third-party network outages, interruptions, or speed variations.
Losses due to your device incompatibility or improper use.
Our liability is limited to the amount you paid for the Service in question.
All content on this website, including branding, design, and materials, is the property of Simplify or its licensors. You may not copy, reproduce, or distribute it without written consent.
We respect your privacy. Please refer to our [Privacy Policy] for details on how we collect, use, and protect your personal data.
We may update these Terms and Conditions at any time. Changes will take effect once published on this page. It is your responsibility to review the Terms periodically.
These Terms are governed by and construed in accordance with the laws of Namibia. Any disputes shall be resolved exclusively in the courts of Namibia.