Privacy Policy

At Simplify, your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services. By using our website and purchasing our products, you agree to the practices described in this Policy.

1. Information We Collect

We may collect the following types of information when you interact with our Services:

  • Personal Information: Such as your name, email address, phone number, billing details, and other details provided when making a purchase or contacting us.

  • Payment Information: Payment is processed securely through our payment gateway partner (DPO). We do not store your full card details.

  • Technical Information: Including IP address, browser type, device type, operating system, and usage data collected automatically through cookies and similar technologies.

2. How We Use Your Information

We use your information to:

  • Process and fulfill your eSIM purchases.

  • Provide customer support and respond to inquiries.

  • Improve our website, services, and user experience.

  • Send you important updates, including confirmations, service changes, or policy updates.

  • Comply with legal and regulatory requirements.

3. Sharing of Information

We do not sell or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Payment Processing: With trusted third-party providers (such as DPO) to securely process transactions.

  • Service Delivery: With mobile network providers and partners necessary to activate and maintain your eSIM services.

  • Legal Compliance: When required by law, regulation, or legal process.

4. Cookies and Tracking

Our website may use cookies and similar technologies to improve your browsing experience, analyze traffic, and personalize content. You can manage or disable cookies through your browser settings, though some features may not function properly.

5. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. However, no method of transmission over the internet is completely secure.

6. Data Retention

We retain your information only as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce agreements.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you.

  • Request corrections or updates to your information.

  • Request deletion of your personal data (subject to legal obligations).

  • Opt-out of marketing communications.

To exercise your rights, please contact us using the details provided below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

9. Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and continued use of our Services will signify acceptance of the updated policy.